Shipping policy

Shipping Policy

Effective Date: July 3, 2026

Welcome to HATOREY. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will contact you by email.

Shipping Times

Estimated delivery times are as follows:

  • United States: 5–10 business days

  • Canada: 7–14 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–15 business days

  • Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. HATOREY is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item(s) and packaging so we can assist you.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us at:

HATOREY
Email: eeshanmiziatcm@hotmail.com